FAMEXT

Privacy Policy

Last updated: 17 August 2026

FAMEXT respects your privacy and is committed to handling your personal information responsibly. FAMEXT is a non-medical family-support platform accepting advance booking requests for October 2026 visits in Lucknow, Chandigarh and Delhi NCR.

This Privacy Policy explains what information we collect through https://famext.com, why we collect it, how it may be used and the choices available to you.

Advance booking requests may include:

  • Your name
  • Mobile or WhatsApp number
  • Your current city
  • Visit city
  • Visit area or locality
  • Type of support or visit requirements
  • Preferred visit date
  • Preferred visit time
  • Any additional information you choose to provide with your request

Companion applications may include:

  • Full name
  • Mobile or WhatsApp number
  • Current city and locality
  • Languages spoken
  • Availability
  • Transportation details
  • Relevant experience
  • Motivation for applying
  • Acknowledgement of willingness to complete identity, address, reference and legally permissible background verification if shortlisted
  • Confirmation that the role is non-medical

Our hosting, security and website systems may also automatically collect limited technical information such as IP address, browser type, device information, access time and website activity.

  1. Information About Parents or Other People

When you provide information about your parent or another person, you confirm that you have their permission or another lawful reason to share that information.

Please provide only the minimum information necessary. Do not submit Aadhaar copies, banking PINs, passwords, detailed medical records or other highly sensitive documents through our website forms.

  1. How We Use Information

We may use personal information to:

  • Respond to advance booking requests and other enquiries
  • Contact families regarding advance booking requests
  • Understand demand in different cities
  • Plan and operate limited pilot services
  • Review companion applications
  • Conduct identity, reference or background verification with consent
  • Communicate updates about FAMEXT
  • Protect the website from misuse or fraud
  • Improve our services and user experience
  • Comply with applicable legal requirements

We do not sell personal information.

  1. Communication

By submitting a form and granting contact permission, you agree that FAMEXT may contact you by telephone, WhatsApp or email regarding your enquiry or application.

You may ask us to stop promotional or non-essential communication at any time.

  1. Sharing of Information

We may share information only when reasonably necessary with:

  • Website-hosting and technical service providers
  • Email and communication service providers
  • Verification or background-check providers, where applicable and with appropriate consent
  • Professional advisers
  • Government authorities or law-enforcement agencies when legally required
  • A successor organisation if the project or business is transferred

Service providers may process information only for the services they provide to us.

  1. Data Storage and Retention

Website enquiries are stored within our secured WordPress administration system. Email notifications may also be processed through our connected email provider.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to manage the pre-launch programme, respond to enquiries, evaluate applications, resolve disputes or meet legal obligations.

Information that is no longer required may be deleted or anonymised.

  1. Security

We use reasonable administrative and technical safeguards intended to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

  1. Your Choices and Rights

You may contact us to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw your consent
  • Request deletion of information, where applicable
  • Raise a privacy concern or complaint
  • Ask us to stop non-essential communications

We may need to verify your identity before completing certain requests.

  1. Cookies

Our website may use essential cookies or similar technologies required for website operation, administration, security and form functionality.

We use Google Analytics to understand how visitors use our website and to improve its content, accessibility and performance. Google Analytics may use cookies or similar technologies and may collect information such as page views, scrolling activity, outbound link clicks, form interactions, browser and device information, approximate location and referral source. We do not intentionally send names, phone numbers, email addresses or information entered into FamExt forms to Google Analytics. Google processes Analytics information in accordance with its own privacy terms and policies.

  1. Children

The website is intended for adults. Companion applicants must be at least 18 years old.

We do not knowingly request personal information directly from children.

  1. Medical and Emergency Information

FAMEXT is a non-medical family-support platform and is not an ambulance, hospital or emergency medical provider.

Do not use the website forms to request urgent assistance or submit detailed medical information. In an immediate emergency, contact the appropriate local emergency service directly.

  1. Changes to This Policy

We may update this Privacy Policy as FAMEXT develops, new services are introduced or legal requirements change.

The latest version will be published on this page with an updated effective date.

  1. Contact Us

For privacy questions, corrections, withdrawal of consent, deletion requests or complaints, contact:

FAMEXT
Website: https://famext.com
Email: care@famext.com